Refund & Return Policy
Last updated: September 8, 2026
We want you to be satisfied with your purchase from The Pipeline Life. Please review the return, exchange, and refund terms below before submitting a request.
Return Window
We accept eligible returns within 30 days of the date your order is delivered.
Returns are accepted for both defective and non-defective products, provided the item meets the eligibility requirements outlined below.
Return Eligibility
To be eligible for a return, merchandise must:
- Be returned within 30 days of delivery.
- Be in new condition.
- Be unworn, unused, and unwashed.
- Include any original tags, packaging, or accessories that were included with the item.
- Include proof of purchase or the original order information.
Items that show signs of wear, washing, use, damage caused after delivery, or alteration may not be eligible for return or exchange.
Exchanges
We accept exchanges on eligible merchandise within the same 30-day return window.
Exchanges may be requested for reasons such as size, color, or replacement of an eligible defective item, subject to product availability.
If the requested replacement item is unavailable, we may provide another available option or process a refund when appropriate.
Defective or Incorrect Items
If you receive an item that is defective, damaged upon arrival, or different from what you ordered, please contact us as soon as possible so we can review the issue.
Photos may be requested to document defective, damaged, or incorrect merchandise.
How to Start a Return or Exchange
To request a return or exchange, contact:
The Pipeline Life
Email: info@thepipelinelife.com
Please include:
- Your name
- Order number
- Item you would like to return or exchange
- Reason for the request
- Requested replacement size or item, if applicable
- Photos if the product is damaged, defective, or incorrect
Please do not send merchandise back until you have received return instructions.
Return Method
Approved returns are accepted by mail.
Return shipping and the return label are the customer’s responsibility unless The Pipeline Life determines that the item was defective, damaged upon arrival, or shipped incorrectly.
We recommend using a trackable shipping method and retaining your tracking number until your return has been completed.
Return Shipping Costs
Customers are responsible for return shipping costs for standard returns and exchanges.
Original shipping charges are generally non-refundable unless the return is the result of an error by The Pipeline Life or the merchandise was defective or damaged upon arrival.
Restocking Fees
We do not charge a restocking fee for eligible returns.
Refunds
Once your returned merchandise is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Please allow up to 10 days for us to process an approved refund after the returned merchandise has been received and inspected.
Additional time may be required for your bank, credit card company, or payment provider to post the refund to your account.
Non-Returnable Items
Certain merchandise may not be eligible for return where applicable, including:
- Items that have been worn, washed, used, altered, or damaged after delivery.
- Items returned outside the 30-day return window.
- Items that are not in new condition.
- Items without sufficient proof of purchase.
- Gift cards or other non-returnable products where clearly identified at the time of purchase.
Final Sale Items
If an item is specifically marked Final Sale at the time of purchase, it is not eligible for a standard return unless it arrives defective, damaged, or incorrect.
Refund Processing Time
Refunds are generally processed within 10 days after an approved returned item has been received and inspected.
The time it takes for the refund to appear in your account after processing depends on your financial institution or payment provider.
United States Policy
This return and refund policy applies to eligible orders shipped within the United States.
Contact Us
If you have questions about a return, exchange, refund, damaged item, or incorrect order, please contact:
The Pipeline Life LLC
Email: info@thepipelinelife.com
Website: https://thepipelinelife.com/
