Shipping Policy

Last updated: September 7, 2026

Thank you for shopping with The Pipeline Life. This policy explains where we ship, how shipping charges are calculated, and what to expect after placing an order.

Order Processing Time

Orders are processed Monday through Friday, excluding federal holidays.

  • Orders are processed within two business days.
  • The daily order cutoff time is 12:00 p.m. Central Time.
  • Orders placed after the cutoff, on weekends, or on holidays begin processing on the next business day.
  • Customers will receive an order-confirmation email after an order is successfully placed.

Processing time is separate from the carrier’s delivery time.

Estimated Delivery Time

After processing, orders shipped within the United States are generally delivered in 3–6 business days.

The estimated total time from placing an order to delivery is approximately 5–8 business days, including processing and shipping. Delivery dates are estimates and are not guaranteed. Weather, carrier delays, holidays, incorrect addresses, and other circumstances outside our control may affect delivery.

Shipping Rates

The Pipeline Life uses flat-rate shipping for eligible orders.

The applicable shipping charge will be clearly displayed during checkout before payment is completed. Any available free-shipping offers or promotional shipping rates will also be shown at checkout.

Available Shipping Locations

We currently ship to eligible addresses within the United States only.

We do not currently offer international shipping. Certain products or destinations may have additional shipping restrictions. If we cannot ship an order to the address provided, we will contact the customer and issue an appropriate refund.

Tracking Information

When an order ships, the customer will receive a shipping-confirmation email containing the available carrier and tracking information.

Tracking information may take up to 24–48 hours to update after the shipping label is created. Customers are responsible for providing a complete and accurate email address and shipping address at checkout.

Incorrect or Incomplete Addresses

Please review your shipping address carefully before submitting an order. If an address needs to be corrected, contact us as soon as possible at info@thepipelinelife.com.

We cannot guarantee that an address can be changed after an order has entered processing or shipped. Customers may be responsible for additional shipping costs when an order is returned because of an incorrect, incomplete, or undeliverable address.

Delayed Packages

Carrier delays may occur because of severe weather, high shipping volume, holidays, transportation disruptions, or other circumstances outside our control.

If tracking has not updated or a package has not arrived within the expected delivery window, please:

  1. Review the carrier’s tracking information.
  2. Allow two additional business days for carrier delays.
  3. Contact us at info@thepipelinelife.com with your order number if the package still has not arrived.

We will help review the shipment and, when appropriate, contact the shipping carrier.

Lost Packages

If tracking indicates that a package may be lost, contact info@thepipelinelife.com with your order number and shipping information.

If tracking shows the package as delivered but it cannot be located, please:

  • Check around the delivery location.
  • Ask other household members or nearby neighbors.
  • Contact the carrier responsible for the delivery.
  • Allow one additional business day, as some packages are scanned as delivered before they arrive.

We will review confirmed lost-package claims and determine the appropriate resolution, which may include a replacement or refund. The Pipeline Life is not responsible for packages lost because an incorrect or incomplete address was entered at checkout.

Damaged Packages

If an order arrives damaged, contact us at info@thepipelinelife.com as soon as possible after delivery.

Please include:

  • Your name and order number
  • A description of the damage
  • Clear photographs of the damaged product
  • Photographs of the shipping box, packaging, and shipping label

Keep the product and all original packaging until the claim has been reviewed. Depending on product availability and the circumstances, we may provide a replacement, refund, or other appropriate resolution.

Contact Us

Questions about an order or this Shipping Policy can be sent to:

The Pipeline Life
Email: info@thepipelinelife.com